Where do you send the wine?
We ship throughout Italy, including islands
Do you also ship abroad?
Yes, we ship to Germany, France, Holland, Belgium and Austria
Which courier service do you use?
The couriers used for transport are GLS and DHL
How much is shipping?
All shipping costs can be found on here
Can I check the shipping status of my wines?
Yes. As soon as your order has been shipped, you will receive an e-mail containing the shipping code (tracking).
You can check the status of your shipment directly from the GLS website
Can I cancel an order placed?
Yes, you can cancel your order if it has not yet been dispatched from our warehouse
What to do if the shipment arrives broken or tampered with?
If you receive one or more damaged bottles, please contact Customer Service immediately by email or telephone. You will be offered a full refund or product replacement. You may be asked to email some photos of the damaged bottle with a description of the damage.
If my wine has an unpleasant corky smell?
Should you experience this problem, please contact Customer Support immediately by email or telephone. Your bottle will be replaced or you will be refunded. You may be asked to send us the bottle with the original cork and packaging. The wine must be returned with at least 2/3 of the contents. Collection of the bottle(s) will be free of charge and collected by our courier.
Can I return the product received?
Yes, you can avail yourself of the right of withdrawal. See "Right of withdrawal" section
